Refund & Return Policy
Returns (Change of Mind)
We offer a 15-day return policy. This means you have 15 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Returned with proof of purchase (order confirmation or receipt)
Return shipping costs are the responsibility of the customer.
Damaged or Defective Products
If your product arrives damaged, defective, or in poor condition, please contact us within 15 days of delivery.
In these cases, we will offer:
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A replacement, or
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A full refund
We may request photo or video evidence to process the claim.
📩 Contact: magvion@imcosan.com
Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank
If you’ve done all of this and still haven’t received your refund, please contact us at magvion@imcosan.com.
Non-Returnable Items
We do not accept returns for:
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Gift cards
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Digital or downloadable products
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Used personal care items (if applicable)
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us at magvion@imcosan.com.
Return Address
Magvion
Avenida Blasco Ibáñez 154
46022 Valencia
Spain
We recommend using a tracked shipping service for returns. We cannot guarantee receipt of returned items without tracking.
Legal Notice (EU Compliance)
This policy complies with the European right of withdrawal, which grants consumers a minimum of 14 days. Magvion voluntarily extends this period to 15 days.